Customer Service - Australia

Customer Service

Pacnet is serious about giving you the service and support you need. We have made it easier for you to manage your Internet and email accounts online with our comprehensive, user-friendly toolkits. You also have the option to check your usage online, view your invoices, change your password and make secure payments.

If you are unable to locate the information you need, our Customer Service team is available from 8am to 6pm AEST Monday to Friday.

Business Customer Service Contact Details

Business Customer Service Australia

Hours	8am to 6pm AEST, Monday to Friday
National Number	13 36 39
International	+61 3 9674 7559
Fax	1300 555 076
Email	business.customerservice.au@pacnet.com
TTY Users	1300 366 026

 

Home Customer Service Contact Details

Home Customer Service Australia

Hours	8am to 6pm AEST, Monday to Friday
National Number	13 36 35
International	+61 3 9674 7592
Fax	1300 555 076
Email	customerservice.au@pacnet.com
TTY Users	1300 366 026

 

Customer Service Tools

Account Toolkit

Administer your account online with your Account Toolkit. You can check your online usage, change your plan online*, pay your bills, view your invoices, change your spam and email virus filtering settings and more.

Webmail

Log on to your Webmail service to set up email forwarding, leave a vacation message or check your email quota.

Bill Payments

Pacnet provides you with a variety of convenient payment options.

Invoices

Follow our guide on how to read your invoice or view your past invoices online.

 

Technical Support

We all know that connecting to the Internet can provide occasional issues. As part of our commitment to our customers, Pacnet aims to provide useful, technical information to help with common Internet problems that may arise; our support capabilities are detailed within Pacnets Technical Support Scope.

If you are unable to locate the information you need, our Technical Support team is available 7 days a week. Request forms and contact details are located here.

Business Technical Support Contact Details

Business Technical Support Australia

Hours	8am to 6pm AEST, Monday to Friday
National Number	13 36 39
International	+61 3 9674 7559
Fax	1300 555 076
Email	business.techsupport.au@pacnet.com
TTY Users	1300 366 026

 

Home Technical Support Contact Details

Home Technical Support Australia

Hours	8am to 6pm AEST, Monday to Friday
National Number	13 36 35
International	+61 3 9674 7592
Fax	1300 555 076
Email	techsupport.au@pacnet.com
TTY Users	1300 366 026

 

Network Operations Centre (NOC) Contact Details

Network Operations Centre (NOC) Australia

Hours	24 hours a day, 7 days a week
National Number	1300 722 662
International	+613 8696 9200
Fax	+613 9698 4799
Email	premier.support.au@pacnet.com

 

Technical Support Information and Guides

Service Announcements
Technical Glossary

Broadband
Dial-up
Web
Mail